Fourteen days,
before deployment.
We would rather refund someone than have them stuck in a product that is wrong for
them. But once the software is deployed to your account it has been delivered, and
at that point the sale is final.
01
Full refund within 14 days, if not yet deployed
Email [email protected]
within fourteen days of purchase, before we have configured the software against
your brokerage account, and we refund you in full. No reason required.
02
After deployment, no refund
Once the software is set up and connected to your account, the licence has been
delivered and is non-refundable. This applies to both the annual and the lifetime
licence. You can stop using it and revoke access whenever you like, but the fee
for the current term is not returned.
03
If we cannot set you up, you get everything back
If your brokerage turns out to be incompatible, or we conclude the system is a
poor fit for your situation, we refund you in full regardless of how long it has
been. We would rather return the money than take it for something that will not
work.
04
Annual licences do not auto-renew
We do not store your card or charge you again automatically. When a term is
ending we invoice you, and you choose whether to continue. Nothing is ever taken
from you by surprise.